Bang Ti Lenydoor

Computer Maintenance & Troubleshooting Professional Certificate

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About Course

Computer Maintenance & Troubleshooting Professional Certificate is a comprehensive, hands-on program that prepares learners to confidently diagnose, repair, maintain, and optimize desktop and laptop computers to a professional standard.

Modeled on the depth of industry-recognized programs such as CompTIA A+ and Google IT Support, this course moves beyond basic tips and teaches the systematic troubleshooting methodology, hardware knowledge, and preventive maintenance practices used by real IT support professionals and technicians across Africa and globally.

What You Will Learn

  • Identify, describe, and safely handle all major computer hardware components
  • Install, configure, and manage operating systems (Windows and Linux basics)
  • Apply a structured, professional troubleshooting methodology to diagnose hardware and software problems
  • Perform preventive maintenance to extend device lifespan and improve performance
  • Handle advanced troubleshooting scenarios, including boot failures, malware, and data recovery basics
  • Communicate professionally with clients and document technical work

Prerequisites

No prior IT experience required. Basic computer literacy (using a mouse, keyboard, and simple applications) is recommended.

Target Audience

Aspiring IT support technicians, small business owners who manage their own equipment, students preparing for IT careers, and anyone who wants to confidently maintain and troubleshoot computers.

Estimated Study Time

25–30 hours (5 modules, self-paced)

Difficulty Level

Beginner to Intermediate — no prior experience needed, builds to professional-level skill

Certificate

A Bang Ti Lenydoor Professional Certificate is awarded only after completing all lessons, passing all 5 module quizzes, submitting all 5 practical assignments, and passing the comprehensive final examination with a minimum score of 70%.

Career Opportunities

IT Support Technician, Help Desk Associate, Computer Repair Technician, Field Service Technician, or a strong foundation for further certifications such as CompTIA A+.

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What Will You Learn?

  • Identify the major hardware components inside a computer and explain what each one does
  • Install, configure and recover a modern operating system safely
  • Diagnose faults using a structured troubleshooting method rather than guesswork
  • Carry out preventive maintenance that extends the working life of a machine
  • Improve the speed of a slow computer without replacing hardware
  • Document your work and explain it clearly to the person who owns the device

Course Content

Module 1: Computer Hardware Fundamentals
Understand every major component inside a computer, how they work together, and how to handle them safely.

  • Introduction to Computer Hardware: The Big Picture
    00:00
  • Input, Output & Peripheral Devices
  • Storage Devices: HDD, SSD & NVMe
    00:00
  • Safety, Tools & Professional Best Practices
  • Module 1 Quiz: Computer Hardware Fundamentals
  • Assignment: Hardware Identification Report

Module 2: Operating Systems: Installation, Configuration & Management
Install, configure, and manage Windows and Linux operating systems like a professional technician.

Module 3: Diagnosing & Troubleshooting Common Issues
Learn the professional troubleshooting methodology used to systematically diagnose and fix computer problems.

Module 4: Preventive Maintenance & Performance Optimization
Keep computers running fast, reliable, and long-lasting through proactive maintenance.

Module 5: Advanced Troubleshooting & Professional Practice
Handle complex real-world scenarios and develop the professional habits of a trusted IT technician.

Final Project & Certification Examination
Bring together everything you have learned in one substantial project, then complete the comprehensive final examination required for certification.

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